Alliant Credit Union

Attended Channels Training Coordinator

Start a Rewarding Career with Alliant:

The Training Coordinator of Attended Channels is responsible for supporting the Attended Channels training team with training logistics, reporting, communication, analysis and assisting with special training projects. Key responsibilities include the coordination of training schedules, content and materials along with the smooth and effective functioning of training events. This position will also conduct post training surveys to monitor the quality of training content and instructors. Resources to do the job require a passion for driving success of the business through developing employees, reliance on technical knowledge of credit union policy and procedures combined with exemplary organizational skills. This position will also partner with the Human Capital Group in learning strategies and leadership activities that secure cultural alignment. Direction is received from the Senior National Manager – Attended Channels Training and Development.

Responsibilities:

Training Curriculum Coordination:

• Schedules and coordinates all training – schedule, technology, location, materials and attendance.
• Collects, compiles and reports results of evaluations, attendance and training data.
• Maintains updated curriculum database and staff training records.
• Assists with the creation of training content – visual aids, presentations, brochures and other materials.
• May research training partners and materials as needed.
• Assists in the creation and delivery of training reports based upon team feedback.
• Assists with the development and maintenance of an internal knowledge base system for Attended Channel employees.

Training Curriculum Delivery:

• Ensures room, technology, materials and equipment are ready for scheduled training.
• Communicates successful curriculum completion to attendee and manager.
• May assist lead trainer in the delivery of training.
• Coordinates delivery with Attended Channel training team and managers.

Operates a variety of office equipment such as fax, copier and personal computer.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

Qualifications:

• Completion of a Bachelor’s degree preferred.
• 1-2 years’ experience working in an administrative or coordinator capacity.
• Possess the ability to work with multiple internal and external cross-functional teams and successfully manage multiple projects simultaneously.
• High-level of effective interpersonal communications skills, both written and verbal plus organization and presentations skills required.
• Must demonstrate a drive for results and possess an ownership mentality, as well as have the ability to successfully solve problems and make decisions.
• Knowledge of Microsoft Office required.
• Up to 20% travel may be required.

Alliant Credit Union is proud to be an EEO/AA employer.