Collections Representative
Start a Rewarding Career with Alliant:
The Collection Representative is responsible for the collection of delinquent mortgages, and consumer loans. Work involves routine difficulty in arranging payment commitments over the phone with delinquent credit union members. Resources to perform the job include an understanding of collection laws, department policy and regulations related to collection laws such as TCPA/FCRA. Immediate supervision is received from the Supervisor, Loss Prevention.
Responsibilities:
Delinquency Prevention:
Responsible for making a high volume of outbound calls on delinquent member files to arrange payment commitments, and answering inbound calls/emails from internal partners or members. Must be able to proficiently multi task in order to thrive in fast paced team environment.
Member Delinquency Prevention:
- Exhibits strong skills at negotiating with delinquent members to avoid further delinquency. Assists teammates and handles escalated and second voice calls.
- Acts as a role model by prioritizing workload to ensure consistent achievement of all goals within compliance standards.
- Demonstrates excellent service in stressful environment.
- Challenges self to continuously increase knowledge of loan products.
- Reviews and recommends accounts for repossession, foreclosure or charge off.
Financial Assistance Programs Management:
- Follow up with members to ensure timely receipt of accurate, complete documentation and ultimately the success of assistance programs.
Account Skip Tracing:
- Apply skip trace process to all delinquent files requiring additional information to contact member.
- Utilize information found to locate and contact members to recover past due payments.
Department Projects:
- Participates in new and innovative projects to improve efficient servicing operations and success of strategy.
- Proactively engage and collaborate with internal partners to successfully accomplish department and organizational goals
Adhere to and ensure compliance of all business transactions in accordance with the Bank Secrecy Act. Ensure compliance with all applicable state and federal laws, company procedures and policies. Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with Privacy Act directives.
Qualifications:
- High School Graduate (bachelor’s degree preferred) and minimum three to five years’ work experience or an equivalent combination of training and experience.
- Familiarity with collection laws and regulations in a multistate environment.
- Effective time management, prioritization skills, and ability to work in a team environment.
- Advanced training in collection laws, negotiation skills, handling call escalations, coaching for performance is a plus.
- Previous leadership experience preferred.
- Must possess strong attention to detail, excellent oral, written and interpersonal skills, and be of sound moral character.
Alliant Credit Union is proud to be an EEO/AA employer.
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