Supervisor, Deposit Products
Start a Rewarding Career with Alliant:
The Supervisor Deposit Products is responsible for leading and directing the work efforts of a team engaged in the movement and posting of member funds in an expedited and secure manner through electronic fund transfers including ACH and wire transfer, in addition to managing remittance processing for member payments towards loan shares. Direction is received from the Manager of Member Payment Operations.
Responsibilities:
Operations:
- Oversee and participate in the day-to-day processing of work to ensure all departmental service level agreements are achieved
- Audits team member’s work to ensure quality standards are maintained and departmental procedures are current, followed, and aligned with enterprise policy
- Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and champion the implementation of agreed upon changes
- Raises expectations of self and others by continuously learning and broadening industry and technical skills
- Serve as an escalation point for member service and operational issues
Performance Management:
- Apply great management practices in leading an engaged workforce to effectively deliver the value of this function
- Provide a structured and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
Qualifications:
- Bachelor's degree in Business, Finance, or equivalent required; AAP certification helpful
- Deep functional knowledge of remittance processing and electronic fund transfers including ACH and wire transfers; ability to stay informed on associated regulatory changes and industry trends
- Minimum of 3 years of supervisory experience including project and vendor management
- Experience leading, managing, and developing a team of 10+ direct reports
- Ability to use a continuous improvement approach to develop and enhance policies, procedures, and business initiatives
- Excellent communication and presentation skills both verbal and written and at all organizational levels
Alliant Credit Union is proud to be an EEO/AA employer.
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